Returns & Refund Policy

Last updated: 17 August 2026

We want customers to be satisfied with their purchases. This policy explains how cancellations, returns, faulty goods and refunds are handled by QuietWalls.ie.

Nothing in this policy limits your rights under Irish consumer law.

Change-of-Mind Cancellations

For most products purchased online, you have the right to cancel your order without giving a reason.

You must inform us of your decision to cancel within 14 days of the day on which you, or a person nominated by you, receives the goods.

After notifying us, you have a further 14 days to return the goods.

To exercise your right to cancel, email sales@quietwalls.ie with:

  • Your name
  • Order number
  • Products being returned
  • Date the products were received
  • A clear statement that you wish to cancel the purchase

You may use the cancellation form at the bottom of this policy, but it is not compulsory.

Return Condition

Please take reasonable care of products while they are in your possession.

You may inspect a product as you would in a physical shop. Products should be returned uninstalled, uncut and, where possible, in their original packaging.

You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product’s nature, characteristics and operation.

Acoustic wall panels must be adequately protected for transport. Please retain the original packaging until you are satisfied with your order.

How to Return an Item

Before sending a return, email sales@quietwalls.ie so that we can provide a return reference and any relevant packing or transport instructions.

Please do not send returns to any other address displayed on the website unless we have confirmed that address in writing.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for arranging and paying the return transport cost.

Because acoustic wall panels are large and cannot normally be returned using standard post, return transport may need to be arranged by a suitable courier. Customers should expect return transport to cost up to €[INSERT REALISTIC MAXIMUM RETURN COST], depending on the product quantity and collection location.

You may arrange a suitable insured carrier yourself. Alternatively, contact us and we can provide a quotation for a DPD collection where this service is available.

There is no restocking fee for a valid change-of-mind return. This does not prevent a reasonable deduction where returned goods have been diminished in value through excessive handling, damage, cutting or installation.

Refunds for Change-of-Mind Returns

We will refund payments covered by the cancellation, including the cost of our least expensive standard delivery service. As standard delivery is currently free, no separate outbound delivery amount will normally be due.

Refunds will be made using the original payment method unless you expressly agree otherwise.

We will process the refund within 14 days of being informed of your cancellation. We may withhold the refund until:

  • We receive the returned goods; or
  • You provide satisfactory evidence that the goods have been sent back,

whichever happens first.

Your bank or payment provider may require additional time to display the refund in your account after it has been issued.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged in transit, not as described or different from what you ordered, contact support@quietwalls.ie as soon as possible.

Please include your order number, a description of the issue and photographs where appropriate.

Where goods do not conform to the sales contract, QuietWalls.ie will provide the remedy required under Irish consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or refund.

QuietWalls.ie will cover reasonable return or collection costs for faulty, damaged or incorrectly supplied goods. You should not arrange a chargeable return before contacting us unless this is reasonably necessary.

Products That Cannot Be Returned for Change of Mind

The statutory cancellation right may not apply to:

  • Products made to your specifications
  • Products clearly personalised for you
  • Other products excluded from the cancellation right under applicable law

This does not affect your rights where a product is faulty, damaged or not as described.

Our standard, unmodified acoustic panels and accessories can normally be returned under the change-of-mind procedure above.

Exchanges

We do not currently process direct exchanges. If you need a different product, colour or size, return the original item in accordance with this policy and place a new order.